Service Management
When it comes to providing services, watch for performance Service Level Credits, is a good concept, usually both Service Providers and Clients are benefited from this.
View ArticleEstimation Model for Large Internet Projects
Estimating for large internet based projects is any way difficult, but when the client requires detailed break-down of the estimates the challenge becomes compounded. One of our larger client required...
View ArticleEffort Estimation for Application Documentation
Organizations over the years have been supporting their business using IT applications. Applications are built on variety of technologies. Over the years hundreds of enhancement and bug fixes have been...
View ArticleTransition Plan
Transition Plan is essentially a change management plan and should encompass all activities related to managing change successfully.
View ArticleGet Ready to Ride the Outsourcing Boom
The whole genesis of outsourcing is cost cutting and refocusing on core business and create differentiators so that customer comes to you or remain attached with you. Through outsourcing and...
View ArticleEffective Application Transition Metrics
metrics very critical in success of the transitioning project. The set of metrics should be carefully crafted and designed to equip the transition teams and provide them with an instrument for the...
View ArticleAchieving Benefits from ITIL
The value of ITIL is not in what it delivers on its own, but in the common focus it encourages. It brings consistency across IT service delivery, improves customer satisfaction and provides features to...
View ArticleInnovations in Information Technology Service Delivery Organizations -...
Innovation can be described in terms of altering something like re-creation, re-design, development, and/or implementation of new software in areas of systems/applications, processes, or services with...
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